Business Edition

Priority Support

In business, time is money. That’s why we offer Priority Support with all Business Edition accounts for no extra fee. With Priority Support you will receive front of the line privileges and fast, helpful responses from our experts regarding technical troubleshooting and account issues.

  • Submit online and email support tickets
  • Receive priority queue for all support tickets

Premium Support

For our highest level of assistance Premium Support is available as an option.

With Premium Support you get direct access to our technical experts via e-mail and phone for the fastest response times. Our Syncplicity technical experts will not only help you with troubleshooting technical issues related to your service, but also help you isolate potential causes and provide issue resolution through fixes or workarounds.

  • Submit online support tickets which are given top queue priority
  • Receive top priority queue for email support
  • Speak directly with our technical experts via phone support
  • Offer support privileges to all registered Syncplicity users at your company. (However, for privacy related issues like password resets and account information, we will need to work with the primary account owner.)

Personal Edition

Standard Support With Paid Subscription

We value our Syncplicity Personal Edition subscribers and offer the best of both worlds with technical troubleshooting and account support via online and email along with online self-help resources.

  • Submit online support tickets
  • Receive direct response email support
  • Access community forums and self-help resources

Basic Support for Free Accounts

For our free Personal Edition Account users who haven’t upgraded to a paid subscription, we offer basic community and Forum support, which provides access to our online self-help resources.

  • Access community forums and self-help online resources